Privacy Policy

FamTwig is a family tree service based in India.

If you have a privacy question or request, contact us at famtwig01@gmail.com.

When you use FamTwig, we may keep the following information.

Your account

Your name, email address and account settings.

If you sign in with Google, Google may provide basic account information such as your name and email.

If you use a password, we do not store it in readable form.

You may also add things such as a profile photo and time zone.

Your family tree

We store the people, relationships, dates, places, notes and profile photos that you or people helping with the tree add.

A family tree may include information about relatives who do not have a FamTwig account.

Tree activity

We may keep a history of changes so you can see who changed something and recover from mistakes.

Sharing and collaboration

We keep information needed to manage:

• private sharing links;
• access settings;
• collaborator invitations; and
• who can view or edit a tree.

Security information

We may keep information such as your IP address, browser, device and sign-in activity to help protect accounts and prevent misuse.

Payments

If you buy a paid plan, we keep basic information about your plan and subscription status.

Paddle processes your payment.

FamTwig does not receive or store your full card number.

We use your information to:

• provide your FamTwig account;
• create and store your family trees;
• let you share and collaborate with family members;
• send sign-in, password reset and security emails;
• send invitations;
• send reminders if you turn them on;
• protect FamTwig from fraud, abuse and security problems;
• manage paid subscriptions;
• keep records when required by law; and
• understand how FamTwig is used if you agree to optional analytics.

We only use your information for purposes related to operating and improving FamTwig.

FamTwig allows you to create family trees that contain information about other people.

Please only add information and photos that you have the right to use or share.

Take extra care when adding information about living people and children.

If you appear in someone else’s FamTwig tree and want information about you corrected or removed, you can contact the tree owner or contact us.

We may ask for enough information to confirm your identity and locate the relevant tree.

FamTwig currently uses photos mainly as profile photos for people in a family tree.

Photos are kept private and are only shown through the permissions of the family tree they belong to.

When you delete a photo, it is removed from the active service.

Temporary backup copies may remain until those backups expire.

If FamTwig reduces image size or removes location information before storing photos, we may do this to improve privacy and storage efficiency.

Your tree is private by default.

You can create private sharing links that let other people view parts of your tree.

Private links may require an access code.

Anyone who has the link and access code may be able to view the information shared through that link.

Only share private links and access codes with people you trust.

You can disable a sharing link at any time.

People invited as collaborators need their own FamTwig account.

Depending on their permission, collaborators may be able to add or change information in the tree.

You can remove a collaborator’s access.

If you agree, FamTwig may use PostHog to understand how people use the product.

For example, we may record events such as:

• someone created a tree;
• someone added a person;
• someone used an export feature.

We do not intentionally send family names, family-tree notes, profile photos or the contents of your family tree to PostHog for analytics.

If you decline optional analytics, those analytics are not loaded.

You can change your analytics choice in Settings.

PostHog data is processed using our configured PostHog hosting region.

We do not sell your personal information.

We use a small number of companies to help operate FamTwig.

Paddle

Paddle processes payments, taxes, subscriptions and refunds.

Privacy notice: https://www.paddle.com/legal/privacy

Hosting provider

Our hosting provider stores and runs FamTwig’s application and database.

Provider: Hostinger
Region: United States (Phoenix)

Cloudflare

Cloudflare may be used for infrastructure and storage, including profile photos.

Email provider

We use an email delivery provider to send account, invitation and security emails.

Provider: Resend

PostHog

PostHog is used for optional usage statistics if you agree to analytics.

Google

Google is used only if you choose to sign in with Google.

We may also share information with professional advisers or authorities when required by law.

Some service providers may process information in other countries.

Where required, we use appropriate protections for international transfers.

FamTwig’s Explore section may use public information from sources such as Wikipedia, Wikidata and Wikimedia Commons.

Explore does not use private family trees created by FamTwig users.

Public information may be incomplete, outdated or incorrect.

We do not want to keep personal information longer than necessary.

Your account and family trees

Kept while your account or tree exists.

Deleted information

Removed from the active service after deletion.

Temporary backup copies may remain for up to 14 days.

A person deleted from a tree can be restored from the tree’s change history for 30 days.

Unconfirmed accounts

Accounts that are never confirmed may be removed after 30 days.

Tree activity history

Kept while the related tree exists unless we introduce a shorter retention period.

Security logs

Security information may be kept for a limited period to help investigate fraud, abuse or security problems.

Payment records

Payment and business records may be kept for as long as required for legal, tax or accounting reasons.

You can:

• edit information in your own trees;
• delete information from your trees;
• remove collaborators;
• disable sharing links;
• turn optional analytics on or off;
• export your family information where available;
• delete your FamTwig account.

You can also contact us to ask for a copy of personal information we hold about you.

Depending on where you live, you may also have rights to:

• access your information;
• correct inaccurate information;
• ask for information to be deleted;
• object to or restrict some uses of your information;
• receive certain information in a portable format; or
• complain to your local data protection authority.

To make a privacy request, email famtwig01@gmail.com.

We use reasonable technical and organisational measures to protect FamTwig and your information.

These include things such as:

• encrypted connections;
• protected passwords;
• access controls;
• private storage;
• security monitoring.

No online service can guarantee perfect security.

If a security incident happens and the law requires us to notify you or an authority, we will do so.

FamTwig uses essential cookies or similar technology to:

• keep you signed in;
• protect your account; and
• remember important settings.

We do not use advertising cookies.

Optional analytics are only used if you agree to them.

You can change your analytics choice in Settings.

You must be 18 or older to create a FamTwig account.

Family trees may still contain information about children added by their family members.

Please be especially careful about sharing children’s personal information or photos.

A parent or legal guardian who is concerned about information about a child can contact the tree owner or contact us.

We may update this Privacy Policy as FamTwig changes.

When we do, we will update the date at the top.

If we make an important change to how we use personal information, we will provide reasonable notice through FamTwig, by email, or both where appropriate.

For privacy questions or requests, email famtwig01@gmail.com.